Supplier News

41. How To Guarantee Customers For Life 2/23/2004
    Making a customer a customer for life takes effort, but the results are well worth it. Used with permission from Integrated Solutions For Retailers magazine
42. Customer Life Cycle Management 8/7/2003
    Your success depends on your ability to build strong, profitable customer relationships throughout the entire customer life cycle. Marketing, delivery, service, and billing are obvious customer touch points. But order fulfillment, forecasting, and demand planning are equally important elements of service quality.

    Submitted by JD Edwards

43. J.D. Edwards CRM Data Model Inheritance 8/7/2003
    The advantages of implementing customer relationship management (CRM) applications are well understood. A single-source, 360-degree view of all intellectual capital speeds information retrieval, ensures data consistency, preserves organizational memory, and allows an organization to turn information into action and action into profits.
44. QualityLogic Success Story 5/30/2003
    QualityLogic develops and markets computer protocol test software. It is the largest independent test organization in the world, and is the only quality management firm with an in-house product development operation. The company's expertise includes software, hardware and systems development know-how that gives customers a major advantage in solving engineering problems. Submitted by Soffront.
45. MBS Books Has Reduced Labor Costs and Increased Agent Productivity by Adopting Pipkins' Vantage Point for Call Center Scheduling 4/24/2003
    MBS Textbook Exchange, Inc. and MBS Direct, LLC (“MBS Books”), a wholesale and retail provider of educational materials and the largest textbook reseller in the U.S., has increased scheduling accuracy and reduced labor costs in its 150-seat call center by automating the agent scheduling process with Pipkins’ Vantage Point software. Submitted by Pipkins.
46. Extended Systems Gives Twentieth Century Fox Picture-Perfect Mobile Technology for Field Service Application 2/28/2003
    Extended Systems (Nasdaq: XTND), a leading provider of mobile information management solutions for the enterprise, today announced that the UK territory of Twentieth Century Fox Home Entertainment International (TCFHEI), a division of the Fox Entertainment Group that develops, produces and distributes feature films and television programs worldwide, has reported significant improvement in DVD and VHS product display monitoring as the result of a mobile field service application powered by Extended Systems?
47. Eye Care Innovator Optos Sharpens Clarity and Focus of Global Vision with Astea 1/31/2003
    Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven Customer Relationship Management (CRM) solutions, today announced that Optos plc, an emerging global company in revolutionary retinal diagnostics technology, has selected the Astea AllianceEnterprise Suite to automate management of customer support, equipment service and sales operations.