Supplier News

  1. Should I Use a Free CRM Trial? By Mike Santoro, Technology Advisors, Inc. 3/27/2007
    Free CRM trials are a great way to familiarize yourself with a product before purchasing it. You'll be able to have a true "day in the life" experience and gain a better understanding of the functionality. Think of the benefits of test driving a car versus reading brochures and seeing a commercial. Submitted by Technology Advisors
  2. Tips From Travelocity Business For Providing Effective Customer Service 1/22/2007
    Effective customer service is key to achieving company goals. Whether a company is an online travel outfit like Travelocity Business or a more traditional company in another industry, customers are looking for hassle-free, convenient shopping experiences. Submitted by Travelocity Business
  3. Multichannel Retailing: Astral Brands Implements Apptera's Next-Generation Voice Solutions to Help Increase Revenue Generation 9/14/2006
    Apptera, the leader in Next-Generation Voice Solutions, today announced that multi-channel retailer Astral Brands has implemented its technology to speech-enable their customer service interactions.
  4. Retail — Customer Is King (RFID And CRM Based Customer Loyalty Programs) By Homi Limbuwala, SkandSoft Technologies 9/11/2006
    Everything depends on how well you know your customer and how well you use the real-time information generated to keep them satisfied. You need to understand them and their relative value to the enterprise, not just immediate but in the future and provide them with the appropriate level of service. Don't take your existing customers for granted. Submitted by SkandSoft Technologies

  5. Service Optimization Helps Direct Energy Proactively Address Challenges Of Deregulation 8/31/2006
    ClickSoftware’s ClickSchedule optimization software provided Direct Energy with real-time appointment scheduling and resource management tools. Best of all, ClickSoftware’s solution was easily integrated with Clarify’s CRM offering. Submitted by ClickSoftware
  6. Pharmacy Management Solution: Datahouse Technology LLC Extends VIP Pharmacy Management Offerings With Prescription Refill Solution Based On Envox CT ADE 7/24/2006
    Datahouse Technology chose Envox CT ADE™, one of the most widely used interactive voice response (IVR) development tools in the industry, to develop and deploy the IVR capability for the VIP Pharmacy Management Software. Submitted by DataHouse Technology LLC
  7. Implement A Do-It-Yourself POS Solution 6/22/2006
    The owner of a home, gift, and garden retailer customized his own POS system, which evolved into an inventory, CRM (customer relationship management), and financial system. Used with permission from Integrated Solutions for Retailers magazine
  8. Workforce Automation: Maximize Your Workforce Management Investment 5/22/2006
    Turnover reductions and improved customer service are but two of workforce management’s paybacks. Used with permission from Integrated Solutions for Retailers magazine
  9. Keeping Call Centers On Track By Dennis Cox, Pipkins 4/19/2006
    Call center schedules are notoriously fragile. Agents may arrive late, log in to the wrong work queue, take breaks or lunch at slightly different times than planned, or get called away for an unexpected meeting or conference. Submitted by Pipkins
  10. TANK Technologies Deploys Autotask, Reducing Capital Expenditures By $60k And Speeding Time To Market A Full 90 Days 4/10/2006
    TANK Technologies is an enterprise VoIP service provider (EVSP) based in Austin, TX. Matt Tankersley, CEO & founder, is an entrepreneur with a successful track record in the telecommunications and VoIP market. After thoroughly researching the marketplace, Tankersley found a product suite, Autotask, that had a similar convergent approach to technology sales and service management and met all his requirements. Submitted by Autotask