Supplier News

  1. RPM Solutions Maximizes Revenue By Focusing On Opportunities That Deliver The Highest Returns 12/10/2007

    RPM Solutions Pty Ltd is a Melbourne-based innovator in IT performance testing, monitoring, and management. Established in 1989, the private company provides consulting services to the engineering, finance, government, and telecommunications sectors.

    “We help large companies maximize their return on investment in technology,” said Paul McLean, chief executive officer of RPM Solutions. “We run tests to mitigate IT performance and stability risks. Our testing services help organizations understand how their technology can be used at the optimum level.”

    RPM Solutions was using a Microsoft Word customer relationship management (CRM) program to store client information, such as contact details and transaction history. The program, however, provided a limited view of the company’s client roster, and business and sales activities. Submitted by Oracle

  2. HP OpenView Application Management Solutions 11/29/2007
    HP OpenView Application Management Solutions enable application owners to provide consistently well performing and available applications by addressing multiple aspects of the application life cycle. In addition to building manageability into an application, the solutions comprehensively monitor the entire business-critical application environment. They enable the application owner to see their applications as their customers do, understand the impact of underlying infrastructure, automate change management and identity management/access management tasks, and quickly isolate the root cause of problems to minimize costs, resolve problems before they impact customers or the bottom line, and shift resources from maintenance to innovation. Submitted by Hewlett Packard
  3. Zen In The Art Of Sales Team Performance By Dan McDade, PointClear 11/28/2007
    Somewhere in time, I’m fairly certain, the three key steps for sales management were carved on a stone tablet. Hire, train, compensate is the golden rule that most sales organizations live by–hire the best-qualified candidates, provide them with training and compensate for performance. Easy enough to follow, sure. But is that all that is needed to make a good sales team soar? Submitted by PointClear
  4. Mobile CRM: Antenna Software And Oracle Announce Mobile Solution For Oracle's PeopleSoft Enterprise CRM 11/12/2007
    Antenna Software, a Certified Partner in the Oracle PartnerNetwork that delivers real business mobility to the world’s most demanding enterprises, and Oracle recently announced the availability of AMPower SALES for Oracle’s PeopleSoft Enterprise CRM.
  5. Top Nine Ways To Increase Customer Loyalty From Allegiance, Inc. 10/19/2007
    Research shows that the reason most customers leave has nothing to do with the product. In fact, most customers say they are satisfied right before leaving. According to Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, companies need to go beyond customer satisfaction to build loyalty and engagement.
  6. I.S.K. Industries Improves Vendor Relations through Use Of Sage SalesLogix CRM And Technology Advisors 10/4/2007
    I.S.K. Industries is the Midwest's premier sales, marketing and service organization. I.S.K. is based in Rolling Meadows, Illinois, and represents leading manufacturers in 14 states. The company provides services to the industrial and retail distribution channels and is committed to bringing customers products, information and solutions necessary to assist in their success and profitability.
  7. Contact Centers Lack Focus On Quality 5/11/2007
    Contact center team leaders spend more than three times as many hours on breaks as they do addressing external quality issues, according to a long-term analysis of some 50 contact centers by the global management consulting firm Compass. Submitted by Compass
  8. RFID Reader: SkyeTek And Impinj Lead RFID Reader Providers In Customer Satisfaction 4/26/2007
    SkyeTek, Inc., the provider of embedded RFID reader technology, recently announced that a blind survey showed that SkyeTek and Impinj are the rated RFID reader vendors in terms of customer satisfaction. The independent study conducted by Amplify Communications measured the percentage of customers that consider themselves to be “very satisfied” with their RFID reader providers. In all, 16 reader vendors received ratings, including those that sell finished readers, reader modules, or both.
  9. Do You Provide Unified Communications Solutions? 4/20/2007
    Small and large companies alike are starting to realize the potential business benefits of VoIP (voice over Internet Protocol). Such benefits are realized when traditional business applications such as e-mail or CRM (customer relationship management) applications are integrated with IP-based phone systems. “This trend represents the move from VoIP to unified communications [UC],” says Eric Schoch, VP of North American marketing, channels, and distribution, Nortel. Used with permission from Business Solutions magazine
  10. IP Recording In The Contact Center And Beyond By Greg Sherry, Witness Systems 4/2/2007
    IP remains one of the hottest topics in technology and business circles today. Its reach is broad, impacting businesses of all types and sizes. Momentum around the transition to IP telephony environments continues at a steady pace. For some, traditional TDM equipment has run its course, becoming outdated and obsolete. Others are moving from centralized to decentralized models. And some are now gaining greater efficiencies and access to a previously untapped labor pool by introducing work-at-home agents/remote staff to their workforce. IP enables these structures and more. Submitted by Witness Systems