Supplier News

1. Mobile CRM: Empowering The 24x7 Road Warrior 4/23/2008
   In January and February of 2008, Aberdeen surveyed 175 companies to investigate hether the adoption of a new, more robust set of mobile applications is likely to lead ield personnel, and organizations as a whole, oward increased productivity by realizing the full potential of mobile CRM. Submitted by Aberdeen Group
2. Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software 4/21/2008
   For 45 years, Akron, Ohio-based ValMark Securities, a leading insurance brokerage agency and securities broker dealer, has provided sales, underwriting and administrative support to its network of over 300 wealth managers and insurance agents. ValMark maintains a targeted member broker and agent network that relies on ValMark’s expertise in preparing investment and insurance packages for high-net worth individuals.
3. Two Ways To Increase VoIP Revenue 4/2/2008
   Teoma Systems responded to these challenges by changing its sales process to a team approach, which typically comprises four people: a salesperson, an engineer, a technician, and the CFO. Each person is a subject matter expert (SME) who can present Teoma Systems’ value proposition from a different angle. Submitted by Business Solutions
4. Medway Council Puts Customers First Using Onyx OneServe Employee Portal 2/8/2008
   Medway is situated in north Kent in the southeast of England, in the heart of the Thames Gateway. Being a unitary authority, Medway Council provides the full range of local government services, including education, environment, social care, housing, planning, and much more. With the help of a partner, Medway chose Onyx eShop, recently upgraded to Onyx OneServe 5.0, as the platform on which to build a purpose designed Contact Centre. Submitted by Consona Corporation
5. CRM System Used To Centralize Data And Form Relationships Between Sales Reps And Advertisers 2/7/2008
   Scripps Networks is a subsidiary of the E. W. Scripps Company, a diverse media concern with interests in national lifestyle cable networks, newspaper publishing, broadcast television stations, electronic commerce, interactive media, and licensing and syndication. Scripps recently set out to find a CRM system that could not only centralize its data, but also allow the company to better understand the relationships between its sales reps, ad agencies, advertisers and its networks. Submitted by Infinity Info Systems
6. Panasonic Implements A CRM System To Adapt To A Growing Market 2/7/2008
   Panasonic Computer Solutions Company has empowered the mobile workforce by delivering reliable and durable mobile solutions for over 13 years. Due to the enormous popularity of the Toughbook line, Panasonic Toughbook needed a CRM system able to adapt quickly to Toughbook’s rapidly growing marketshare. Considering the complexity and scope of Panasonic Toughbook’s needs, Infinity recommended Sage CRM SalesLogix. Submitted by Infinity Info Systems
7. Transforming Manufacturing Using Voice Of The Customer Strategies By Louis Columbus 1/7/2008
   Competing for customers has never been more challenging, intensely focused, or costly for manufacturers globally. Instead of relying on plunging prices or continually adding in product line extensions to marginally increase a given products’ market size and potential sales, manufacturers must get back to what made many of them successful to begin with, and that is concentrating on knowing the unmet needs of customers and responding to them with innovative products and solutions better than any competitor globally. Submitted by Cincom Systems
8. Optimizing Enterprise Software Support By Punita Pandey, netCustomer 12/12/2007
   Enterprise software is what companies use to run their business functions such as accounting, human resources, customer relationships management, and supply chain management. The idea behind using enterprise software was to make businesses run more efficiently. The software was meant to enhance the ability to move the right information to the right people at the right time thereby enabling enterprises to quickly adapt to changes in the market place. But the same software could also produce just the opposite results if proper planning and checks and balances were not put in place. Submitted by netCustomer
9. Transformation In Support Of The Future Force 12/11/2007
   The Defense Logistics Agency’s Transformation Roadmap is our plan and commitment to dramatically improve warfighter support at a reduced cost through business process re-engineering, workforce development, technology modernization and organizational change. Submitted by DLA
10. Surf Life Saving New Zealand Embraces Hosted Web Technology To Secure Revenue Stream 12/10/2007
    Few volunteer associations are more respected in New Zealand than the country’s surf lifesaving body. Surf Life Saving New Zealand (SLSNZ) has a proud, century-long history of saving the lives of men, women, and children who swim in the seas surrounding the country. Submitted by Oracle