Business Wire

  1. Fuze Partners With Snap Recordings To Personalize Contact Centers 12/20/2019

    Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a partnership with Snap Recordings, a leader in professional voice recordings for business phone systems.

  2. US Real Estate Franchise Chooses Five9 For The Intelligent Cloud Contact Center’s CRM Integration 12/19/2019

    Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9.

  3. Aspect Software Announces General Availability Of Aspect Workforce Management Solution Powered By Microsoft Azure 12/17/2019

    Today, Aspect announces the general availability of Aspect Workforce Management v19 on Microsoft Azure.

  4. BridgeClimb Reaches The Cloud With RingCentral’s Cloud Communications And Contact Centre Solutions 12/16/2019

    BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc.

  5. TELUS International To Acquire Competence Call Center 12/5/2019

    TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.

  6. Snowflake Deepens Its Relationship With AWS To Provide A More Seamless Customer Experience 12/4/2019

    Snowflake, a cloud data platform, today announced that it is deepening its relationship with AWS to provide a seamless customer experience.

  7. Gainsight Taps inSided To Provide B2B Customer Success Community Platform 10/30/2019

    inSided, the only customer success community platform built specifically for B2B software companies, announced recenty that it has formed a partnership with leading customer success platform Gainsight.

  8. SharpenDB Collects And Converts Customer Data From Multiple Systems, Channels Into Easy-To-Read Charts, Tables And Columns To Maximize The Agent And Customer Care Experience And Improve KPIs 10/29/2019

    Sharpen Technologies, developers of the agent-first contact center platform, recently announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience.

  9. Specialized Gift Manufacturer Chooses Five9 To Deliver Exceptional Omnichannel Customer Service 10/29/2019

    Five9, Inc., a leading provider of the intelligent cloud contact center, recently announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact center with the Five9 scalable, flexible and reliable cloud-based solution.

  10. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms