Product Showcase

  1. Astute PowerCenter™ FAQ
    7/7/2003
    As today’s customers turn to the Internet for product and service information, they expect the convenience of a quick response to their questions. PowerCenter FAQ is a self-help, online CRM solution for your customers that will not only save time, but also lower your cost of service. Customers will have the convenience of asking questions online and receiving accurate, efficient, and consistent answers. PowerCenter FAQ uses linguistic analysis to match customer questions with appropriate, pre-defined answers.
  2. PowerCenter™ Order Management
    7/7/2003
    A contact center may require handling of replacement parts, accessories, or discontinued items. Sales and marketing applications may require order processing, taxation, credit card processing, return material authorization, and other fulfillment processes. PowerCenter OrderManagement is an integrated ordering system designed to assist in managing the entire fulfillment process.
  3. Astute PowerCenter™ Business Intelligence
    7/7/2003
    A fast, accurate and easy-to-use reporting system is important in any contact center, marketing or sales environment. PowerCenter Business Intelligence is designed with a very robust, built in reporting system allowing reporting on any category defined by the user. In any large organization, there is the possibility that hundreds may be even thousands of code values would exist to cover the extent of your products, issues and service offerings. PowerCenter Business Intelligence allows you to easily use that vast base of knowledge without constantly referencing an overwhelming amount of source codes.
  4. Astute ReferralCenter™
    7/7/2003
    If your main customer contact center receives a customer request that is best handled by a field location or remote office, ReferralCenter enables you to quickly and easily send customer communications directly to the location best able to resolve them, whether that is a store location, remote office, or home-based remote agents. ReferralCenter enables CSR’s in multiple locations to access customer data and enter the resulting information following the resolution of a customer issue thus “closing the loop” on each issue. ReferralCenter is an excellent choice for companies who have multiple office locations or home-based remote agents.
  5. Astute PowerCenter™
    7/7/2003
    Customer care organizations are responsible for gathering consumer feedback, whether received by email, fax, phone or letter. Once collected, meaningful reports need to be generated for use by other departments in your organization. Success in today’s market depends on this crucial information, and call centers depend on flexible tools to get the job done. PowerCenter is a consumer response database and tracking system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information.
  6. Soffront CRM Portal
    5/20/2003
    The Soffront CRM Portal is a container that aggregates multiple applications in a single portal interface. Soffront provides application gadgets for employee portal, partner portal and customer portal.
  7. Soffront Self Service
    5/20/2003
    Soffront Knowledge Management provides a natural language self-service interface to customers, partners and employees.
  8. Soffront Defect Tracking
    5/20/2003
    Soffront Defect Tracking is a web-based defect tracking solution to track product defects and manage product enhancement requests.
  9. Soffront Employee Helpdesk
    5/20/2003
    Soffront Employee Helpdesk helps manage IT support tickets from submission to resolution. Soffront offers an integrated CRM spanning marketing, sales, employee support, customer support and portal applications.
  10. Soffront Customer Helpdesk
    5/20/2003
    Soffront Customer Helpdesk helps manage customer support tickets from submission to resolution. Soffront offers an integrated CRM spanning marketing, sales, employee support, customer support and portal applications.