Featured Articles

1. What's Impacting Your Bottom Line? 9/11/2015

   The difference between profit and loss can be a delicate balancing act. One area that can have a significant impact on a company’s bottom line is the contact center, often the first point of contact for customers. By Bob Webb, Pipkins, Inc.

2. Workforce Management Tools Needed For Remote Agent Success 8/5/2015

   There are three primary reasons for remote agents: lower contact center costs; improved customer service; and, improved employee satisfaction and retention. Operating costs associated with remote agents include lower starting wages and reduced benefits, less need for brick and mortar facilities and support staff, increased labor pool with flexible scheduling options, and reduced training costs associated with increased agent retention. By: Bob Webb, Pipkins, Inc.

3. Workforce Management Myth Busters 6/24/2015

   Workforce management is the foundation of contact center success. Contact centers that utilize workforce management solutions understand its importance and the value it brings to overall operations.

4. What Is Appearance Worth? 4/27/2015

   There are numerous examples of products that are attractive on the outside but inadequate on the inside. By Bob Webb, Pipkins, Inc.

5. Contact Center Security: Moving To The True Cloud 11/24/2010
   LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
6. White Paper: Contact Center Security: Moving To The True Cloud 11/24/2010
   LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
7. White Paper: Finding A True Cloud Contact Center 11/23/2010
   Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality. By LiveOps
8. Finding A True Cloud Contact Center 11/23/2010
   Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality. By LiveOps
9. Best Practices Software Selection Executive Brief 9/14/2010
   This brief will examine the need for a structured evaluation methodology for software selection, needs prioritization and vendor engagement best practices. These topics will be discussed within the context of software evaluation and the significance in which they hold for the selection portion of an evaluation process. By Eval-Source
10. Best Practices Software Selection Executive Brief 9/14/2010
    This brief will examine the need for a structured evaluation methodology for software selection, needs prioritization and vendor engagement best practices. These topics will be discussed within the context of software evaluation and the significance in which they hold for the selection portion of an evaluation process. By Eval-Source