Featured Articles

  1. Software Evaluation Brief - Lessons Learned 9/14/2010
    As organizations struggle to do more with less they can benefit and learn from companies that have already made these mistakes. This brief illuminates mistakes that organizations have made when evaluating enterprise software. In order for your organization to derive value from your next technology investment executives should be cognizant of these errors in order to mitigate the risk of IT failure within their own organizations. By Eval-Source
  2. Software Evaluation Brief - Lessons Learned 9/14/2010
    As organizations struggle to do more with less they can benefit and learn from companies that have already made these mistakes. This brief illuminates mistakes that organizations have made when evaluating enterprise software. In order for your organization to derive value from your next technology investment executives should be cognizant of these errors in order to mitigate the risk of IT failure within their own organizations. By Eval-Source
  3. White Paper: Software Evaluation Pitfalls 9/14/2010
    The following whitepaper is a compilation of software evaluation best practices, including what to look out for, aspects of the evaluation that may overlooked and pitfalls that often befall organizations. By Eval-Source
  4. Software Evaluation Pitfalls 9/14/2010
    The following whitepaper is a compilation of software evaluation best practices, including what to look out for, aspects of the evaluation that may overlooked and pitfalls that often befall organizations. By Eval-Source
  5. Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software 4/21/2008
    For 45 years, Akron, Ohio-based ValMark Securities, a leading insurance brokerage agency and securities broker dealer, has provided sales, underwriting and administrative support to its network of over 300 wealth managers and insurance agents. ValMark maintains a targeted member broker and agent network that relies on ValMark’s expertise in preparing investment and insurance packages for high-net worth individuals.
  6. Two Ways To Increase VoIP Revenue 4/2/2008
    Teoma Systems responded to these challenges by changing its sales process to a team approach, which typically comprises four people: a salesperson, an engineer, a technician, and the CFO. Each person is a subject matter expert (SME) who can present Teoma Systems’ value proposition from a different angle. Submitted by Business Solutions
  7. Two Ways To Increase VoIP Revenue 4/2/2008
    White Paper: Two Ways To Increase VoIP Revenue
  8. Medway Council Puts Customers First Using Onyx OneServe Employee Portal 2/8/2008
    Medway is situated in north Kent in the southeast of England, in the heart of the Thames Gateway. Being a unitary authority, Medway Council provides the full range of local government services, including education, environment, social care, housing, planning, and much more. With the help of a partner, Medway chose Onyx eShop, recently upgraded to Onyx OneServe 5.0, as the platform on which to build a purpose designed Contact Centre. Submitted by Consona Corporation
  9. Webster Buchanan Research White Paper Reveals Fresh Approach To Customer Relationship Management Initiatives Via Total Customer Management 2/8/2008
    Consona CRM, a provider of total customer management solutions for the enterprise, recently announced its sponsorship of a research paper entitled, “Far-sighted Pragmatism: the Third Wave of Customer Management,” written by Webster Buchanan Research’s Keith Rodgers and David Longworth. The study presents a new approach to total customer management (TCM), combining the early vision of customer relationship management (CRM) with the practicalities of execution needed to generate results in today’s CRM initiatives.
  10. CRM System Used To Centralize Data And Form Relationships Between Sales Reps And Advertisers 2/7/2008
    Scripps Networks is a subsidiary of the E. W. Scripps Company, a diverse media concern with interests in national lifestyle cable networks, newspaper publishing, broadcast television stations, electronic commerce, interactive media, and licensing and syndication. Scripps recently set out to find a CRM system that could not only centralize its data, but also allow the company to better understand the relationships between its sales reps, ad agencies, advertisers and its networks. Submitted by Infinity Info Systems