Featured Articles
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Creating Seamless Customer Conversations
1/20/2011
For many organizations, the focal point of building strong relationships with customers is the contact center. In many cases, it is the primary interaction point for the customer, and the contact center agent may be a company’s only opportunity to make a positive impact on that customer. By Infor-Workbrain
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Contact Center Security: Moving To The True Cloud
11/24/2010
LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
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White Paper: Contact Center Security: Moving To The True Cloud
11/24/2010
LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
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White Paper: Finding A True Cloud Contact Center
11/23/2010
Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality. By LiveOps
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Finding A True Cloud Contact Center
11/23/2010
Cloud technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality. By LiveOps
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Best Practices Software Selection Executive Brief
9/14/2010
This brief will examine the need for a structured evaluation methodology for software selection, needs prioritization and vendor engagement best practices. These topics will be discussed within the context of software evaluation and the significance in which they hold for the selection portion of an evaluation process. By Eval-Source
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Best Practices Software Selection Executive Brief
9/14/2010
This brief will examine the need for a structured evaluation methodology for software selection, needs prioritization and vendor engagement best practices. These topics will be discussed within the context of software evaluation and the significance in which they hold for the selection portion of an evaluation process. By Eval-Source
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Software Evaluation Brief - Lessons Learned
9/14/2010
As organizations struggle to do more with less they can benefit and learn from companies that have already made these mistakes. This brief illuminates mistakes that organizations have made when evaluating enterprise software. In order for your organization to derive value from your next technology investment executives should be cognizant of these errors in order to mitigate the risk of IT failure within their own organizations. By Eval-Source
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Software Evaluation Brief - Lessons Learned
9/14/2010
As organizations struggle to do more with less they can benefit and learn from companies that have already made these mistakes. This brief illuminates mistakes that organizations have made when evaluating enterprise software. In order for your organization to derive value from your next technology investment executives should be cognizant of these errors in order to mitigate the risk of IT failure within their own organizations. By Eval-Source
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White Paper: Software Evaluation Pitfalls
9/14/2010
The following whitepaper is a compilation of software evaluation best practices, including what to look out for, aspects of the evaluation that may overlooked and pitfalls that often befall organizations. By Eval-Source
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