1. Top Cybersecurity Threats You Should Watch Out For!

    Cybersecurity threats continue to evolve with our increasing dependence on technology. Cyber-attacks are now more sophisticated than ever, placing data and assets of corporations, governments, and individuals at constant risk.

  2. Instacart Offers In-App Support On A Global Scale With UJET

    Everyone has to shop for groceries. That might be a daily trip after work or part of your weekend errands; going to the grocery store means dealing with crowds, waiting in lines, and likely forgetting something from your list. In 2018, the average U.S. household made 1.6 grocery shopping trips per week.

  3. Private Or Public Cloud - Which Migration Is Right For Your Business?

    Cloud migration can be complex as there are many aspects to consider when transferring from a physical to a cloud-based environment. Organizations that are looking forward to migrating complete or only a few of their functions to the cloud have a lot to keep in mind. Cloud security assessment services work best in determining the readiness of your business to cloud migration.

  4. Top Reasons To Use Defect Management Tools

    Bug tracking is an important stage in the software development lifecycle which cannot be skipped or ignored. It is carried out to save time and money and produce quality software. When working on a project, selection of the right defect management tools is important to ensure that the software is error free. There can be different types of errors that can cause a malfunction in the system.

  5. What’s Impacting Your Bottom Line?

    The difference between profit and loss can be a delicate balancing act. One area that can have a significant impact on a company’s bottom line is the contact center, often the first point of contact for customers. By Bob Webb, Pipkins, Inc.

  6. Workforce Management Tools Needed For Remote Agent Success

    There are three primary reasons for remote agents: lower contact center costs; improved customer service; and, improved employee satisfaction and retention. Operating costs associated with remote agents include lower starting wages and reduced benefits, less need for brick and mortar facilities and support staff, increased labor pool with flexible scheduling options, and reduced training costs associated with increased agent retention. By: Bob Webb, Pipkins, Inc.

  7. Workforce Management Myth Busters

    Workforce management is the foundation of contact center success. Contact centers that utilize workforce management solutions understand its importance and the value it brings to overall operations.

  8. What Is Appearance Worth?

    There are numerous examples of products that are attractive on the outside but inadequate on the inside. By Bob Webb, Pipkins, Inc.

  9. Three Steps For Ensuring You Have The Right People, In The Right Place, At The Right Time

    In his seminal book “Good to Great”, Jim Collins used the analogy of filling a bus to emphasize the importance of having the right people, in the right place, at the right time.  Collins researched how companies go from being good to great and concluded the key is utilization of the right people.

  10. The Power Of Flexibility: Strategies To Reduce Abandoned Calls
    Have you ever called customer service for a utility company or tried to place an order with a retailer only to suffer through their incredible wait times? How long are your customers willing to be placed on hold before abandoning the call? Abandoned calls are a universal problem for call centers that can significantly impact a company’s bottom line. Companies that do not have a powerful scheduling tool that can accommodate creative scheduling are at risk for higher numbers of abandoned calls. By Bob Webb, VP Sales, Pipkins, Inc.