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1. 3 Ways In Which Functional Testing Assists In App Upgradation 11/5/2019

   The vital role of Application Development or Functional Testing has been well stated. Nevertheless, in the situation of Application Modernization, the role increases, as it carries in its purview the challenges, risk, and scope for uplifting and upgrading the application. In a way, it also supports teams for authenticating the efforts.

2. Top Cybersecurity Threats You Should Watch Out For! 10/16/2019

   Cybersecurity threats continue to evolve with our increasing dependence on technology. Cyber-attacks are now more sophisticated than ever, placing data and assets of corporations, governments, and individuals at constant risk.

3. Private Or Public Cloud - Which Migration Is Right For Your Business? 8/27/2019

   Cloud migration can be complex as there are many aspects to consider when transferring from a physical to a cloud-based environment. Organizations that are looking forward to migrating complete or only a few of their functions to the cloud have a lot to keep in mind. Cloud security assessment services work best in determining the readiness of your business to cloud migration.

4. Top Reasons To Use Defect Management Tools 5/6/2019

   Bug tracking is an important stage in the software development lifecycle which cannot be skipped or ignored. It is carried out to save time and money and produce quality software. When working on a project, selection of the right defect management tools is important to ensure that the software is error free. There can be different types of errors that can cause a malfunction in the system.

5. What's Impacting Your Bottom Line? 9/11/2015

   The difference between profit and loss can be a delicate balancing act. One area that can have a significant impact on a company’s bottom line is the contact center, often the first point of contact for customers. By Bob Webb, Pipkins, Inc.

6. Workforce Management Tools Needed For Remote Agent Success 8/5/2015

   There are three primary reasons for remote agents: lower contact center costs; improved customer service; and, improved employee satisfaction and retention. Operating costs associated with remote agents include lower starting wages and reduced benefits, less need for brick and mortar facilities and support staff, increased labor pool with flexible scheduling options, and reduced training costs associated with increased agent retention. By: Bob Webb, Pipkins, Inc.

7. Workforce Management Myth Busters 6/24/2015

   Workforce management is the foundation of contact center success. Contact centers that utilize workforce management solutions understand its importance and the value it brings to overall operations.

8. What Is Appearance Worth? 4/27/2015

   There are numerous examples of products that are attractive on the outside but inadequate on the inside. By Bob Webb, Pipkins, Inc.

9. Contact Center Security: Moving To The True Cloud 11/24/2010
   LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps
10. White Paper: Contact Center Security: Moving To The True Cloud 11/24/2010
    LiveOps is in a unique position to offer best practices for contact centers moving to the Cloud. As the operator of the world’s largest virtual “contact center in the Cloud”, based on the LiveOps Contact Center Cloud, you can leverage LiveOps’ first-hand experience managing the pressures, complexities, and security risks of day-to-day contact center operations. By LiveOps