Current Headlines

  1. PBCS And Bright Pattern Forge Strategic Partnership To Deliver Enhanced Omnichannel Communication Solutions 9/3/2023

    PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities.

  2. Cognigy Unveils Its Knowledge AI Solution For Enterprise Customer Service 8/29/2023

    With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy today announced the launch of Cognigy Knowledge AI.

  3. NovelVox Launches NV Desk, A New Case Management For Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice & Dialpad Contact Centers 8/22/2023

    Disjointed applications or systems often force customer service representatives to toggle between multiple screens while handling customers' requests.

  4. La-Z-Boy Selects InMoment To Integrate Its Omnichannel Customer Experience Insights To Drive Customer Loyalty And Satisfaction 8/22/2023

    InMoment, the leading provider of Experience Improvement (XI) solutions, announced today that La-Z-Boy has selected InMoment’s omnichannel listening XI Platform as they continue to honor the past and embrace the future by bringing meaningful products and quality experiences to a new generation of customers.

  5. ABC Evo Unveils Cutting-Edge CRM And Business Intelligence Solutions To Enhance Its Club Management Software 8/16/2023

    ABC Evo, the leading provided club management solutions in LATAM, proudly announced the launch of integrated CRM and Business Intelligence solutions at IHRSA Brazil.

  6. RingLogix And Mondago Announce Partnership Enabling Voice, Contact Center Integration With Leading CRM Providers 8/16/2023

    RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.

  7. CommunityWFM Enhances Contact Center Workforce Management With Multilingual, Security, And New Automation Capabilities 8/16/2023

    CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings.

  8. Cubix Asset Management Unveils New Call Center And AI Chatbot To Enhance Customer Experience 8/11/2023

    Cubix Asset Management, a premier self-storage operator in Northern and Central California, is revolutionizing the tenant experience with the launch of Swivl's AI-powered chatbot and CallPotential's call center service.

  9. TTEC Announces New AI Readiness Assessment To Help Brands Prioritize AI In Customer Experience 8/10/2023

    TTEC Holdings, Inc., (NASDAQ: TTEC) a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced the availability of its new AI Readiness Assessment.

  10. SkyCreek Launches Advanced Enterprise Communications Platform 8/8/2023

    SkyCreek Corp., a leading provider of enterprise customer communication products, announces the launch of its landmark SkyCreek Enterprise Communications Platform (ECP).