Current Headlines

  1. Playvox Expands Workforce Management Capacity Planner: Cost-Cutting Solution Fuels Organizations Worldwide To Hire More Efficiently And Accurately 11/21/2022

    Playvox, the leading provider of Workforce Engagement management (WEM) solutions for the digital-first and CRM-centric contact center, has expanded its Workforce Management (WFM) Capacity Planner solution.

  2. Aramex Selects Sprinklr AI Chatbots For Transformative Global Customer Service 11/21/2022

    Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. 

  3. Israeli Technology Company BYND Cannasoft Enterprises Inc. Announces Contract For Its Benefit CRM Cloud-Based Software As A Service CRM Platform 11/17/2022

    BYND Cannasoft Enterprises Inc. (Nasdaq: BCAN) (CSE: BYND) (“BYND Cannasoft” or the “Company”) announced today that it has signed an agreement for the provision of software services with one of Israel’s leading air conditioning companies.

  4. Infobip To Improve Customer Satisfaction With Dialogflow Integration Through Partnership With Google Cloud 11/17/2022

    Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers.

  5. Demandbase Delivers Fully-Integrated Account-Based Marketing (ABM) For HubSpot CRM And Microsoft Dynamics 365 11/16/2022

    Demandbase, the Smarter GTM™ company for B2B brands, today announced native, bidirectional integrations with Microsoft Dynamics 365 and HubSpot CRM.

  6. ClickUp And HubSpot Announce Strategic Partnership Empowering Businesses To Increase Productivity And Retain Customers 11/16/2022

    ClickUp, the productivity platform that brings work together in one place, and HubSpot, the customer relationship management (CRM) platform for scaling companies, today announced the launch of a highly-requested partnership to help customers create more efficient workflows and better collaborate across teams.

  7. Talkdesk Brings Low-Code And No-Code To Every Aspect Of The Contact Center 11/16/2022

    Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer and Talkdesk Workspace Designer, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center. 

  8. Tempest Launches Highly Anticipated RFP Integration With Cvent For iDSS CRM 11/15/2022

    Tempest, a trusted leader in digital solutions for the destination marketing industry, has officially launched a robust integration between their iDSS Customer Relationship Management (CRM) platform and Cvent, a market-leading meetings, events and hospitality technology provider.

  9. Rentokil Initial Embarks On Global Digital Customer Experience (CX) Project With Sabio Group 11/15/2022

    Rentokil Initial plc has embarked on a major digital transformation project that will modernize its contact center operations and technology infrastructure in 18 countries.

  10. HubSpot Announces General Availability Of WhatsApp Integration To Help Customers Form Deep Connections 11/15/2022

    HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above.