Current Headlines

  1. Inc. 5000 Listed Firm Deploys 3CLogic To Optimize Call Center Experience And Services 5/7/2020

    3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations.

  2. Pega Simplifies Omni-Channel Customer Engagement With New Unified Messaging Capabilities 5/5/2020

    Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels.

  3. AT&T Cloud Contact Center Platform Helps Businesses Rapidly Deliver An Enhanced Customer Experience 5/4/2020

    AT&T* today unveiled its new AT&T Cloud Contact Center platform empowering businesses to rapidly and cost-effectively transform their customer experience through a superior omnichannel experience.

  4. Veeva CRM Now Integrated With Crossix DIFA Marketing Analytics 4/29/2020

    Veeva today announced Veeva CRM Boost for DIFA, which will bring Veeva CRM field activity data into the Crossix DIFA marketing analytics platform starting in Q3 2020.

  5. Announcing ScreenMeet Live: Voice, Video Chat And Screen Sharing To Empower Brands To Recreate Face-To-Face Customer Support Activities Online 4/29/2020

    ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.

  6. Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution 4/28/2020

    Comm100, a global provider of digital customer engagement solutions, today announced the launch of Comm100 X, its second-generation omnichannel platform.

  7. TAP Air Portugal Selects Talkdesk To Quickly Move Hundreds Of Agents To Work From Home On Cloud Contact Center Solutions 4/21/2020

    Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced TAP Air Portugal, selected Talkdesk as its contact center solution.

  8. 8x8 Program Makes Referring Cloud Communications And Contact Center Solutions To Businesses And Organizations Easier And Faster 4/21/2020

    8x8, Inc., a leading integrated cloud communications platform, today announced new enhancements to the 8x8 Referral Program that make it easier and faster for individuals to successfully refer 8x8 X Series cloud communications and 8x8 Contact Center solutions to a business or organization.

  9. Emerson Group Selects Astute Customer Experience Software For More Efficient, Enterprise-Level Relationship Management 4/20/2020

    Astute today announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group.

  10. Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform 4/15/2020

    Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform.