Current Headlines

  1. Asurion To Acquire Domestic & General, Establishing A Global Leader In Technology And Appliance Care Committed To Excellence In Customer Service 12/2/2025

    Asurion, a global leader in technology care, support, and protection, today announced it has reached a definitive agreement to acquire Domestic & General, one of the largest appliance care providers across the UK and Europe.

  2. Practifi Introduces Practifi Intelligence, Bringing AI-Powered Capabilities Directly Into Its CRM 12/2/2025

    Practifi today introduced Practifi Intelligence, a suite of AI-powered capabilities built directly into its CRM to support advisory teams with continuous, wealth-focused intelligence.

  3. 3CLogic Revolutionizes Voice-Enabled Customer Service With ServiceNow 12/2/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business transformation, today announced a new partnership that will leverage 3CLogic's robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience, specifically AI Voice Agents.

  4. Unanet Announces First International Expansion With Construction CRM Now Available In The U.K. 11/24/2025

    Unanet, the leader in AI-first ERP and growth software for project-based businesses, today announced its award-winning CRM solution for construction companies is now available in the United Kingdom, marking the company's first international expansion and a major step in its international growth strategy.

  5. Kroger Evolves eCommerce Offerings To Improve The Customer Experience, Drive Profitable Sales Growth 11/18/2025

    The Kroger Co. (NYSE: KR) today announced updates to its eCommerce plan, resulting in a differentiated and simplified customer experience, new households shopping at Kroger, and immediate eCommerce profitability improvements.

  6. UJET Acquires Spiral To Accelerate Its AI Roadmap And Help Customers Analyze Customer Data At Scale 11/18/2025

    UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence.

  7. Mitel Introduces Mitel CX 2.0 To Drive More Connected Customer Experiences With Enterprise-Grade AI 11/18/2025

    Mitel, a global leader in business communications, today introduced Mitel CX 2.0, the next evolution of its customer experience (CX) platform, combining AI-driven intelligence and enterprise-grade administration in a single, unified solution.

  8. Vida Raises $4M Series A To Accelerate AI Voice Innovation And Expand Leadership Team 11/13/2025

    Vida, the leading AI phone agent operating system for enterprises, today announced the close of its $4 million Series A funding round led by Trammell Venture Partners (TVP) with participation from Timechain and others.

  9. Cresta Unveils Four Products At Cresta Wave To Unleash The Potential Of Human And AI Agents 11/13/2025

    Cresta, the leading customer experience AI platform for human and AI agents, unveiled four major innovations at its first annual customer conference, Cresta Wave, that will define the future of the customer experience center.

  10. Kyndryl Launches New Agentic AI Services To Support Agentic-Driven Workforce Strategy Development And Customer Experience 11/13/2025

    Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and implementation services to guide organizations in change management to scale agentic AI for business outcomes.