Current Headlines

  1. Conquer Launches New Revenue Engagement Solution For Modern Sales And Service Teams 3/26/2021

    Conquer (formerly DialSource) is proud to announce the launch of its fully transformed revenue engagement solution, built for the needs of modern revenue teams.

  2. Optimove Combines Realtime Segmentation With Predictive And Historical Data For Hyper-Personalized CRM 3/26/2021

    Optimove, the leader in CRM Marketing, today announced the launch of its new realtime segmentation capabilities, which combined with the existing next-gen AI-driven CRM journey orchestration technology, provides brands with unmatched customer analysis, segmentation, and communication power.

  3. LiveVox Announces Platform Update To Leverage Data Insights And Collaboration To Deliver Enhanced Customer And Agent Experience 3/25/2021

    LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital engagement tools, has announced the release of the latest version of its industry-leading contact center platform – version 15 – designed to meet the customer engagement needs of businesses competing in today’s experience-driven economy.

  4. Windstream Enterprise Enhances Award-Winning WE Connect Digital Experience With OfficeSuite UC Insight Engine 3/25/2021

    Windstream Enterprise (WE), a managed communications service provider, today announced forward-thinking enhancements to its innovative WE Connect portal, delivering actionable business intelligence to customers. The Insight Engine technology centralizes customer communications and hosted services into a sleek, intuitive dashboard.

  5. CDK Global Introduces Elead CRM Solution To Heavy Equipment Dealers 3/24/2021

    CDK Global, Inc. Heavy Equipment, a leading provider of integrated information technology solutions to the heavy equipment retail industry, today announced it will offer the Elead customer relationship management (CRM) solution to heavy equipment dealers with the ability to integrate it into the CDK IntelliDealer dealer management system (DMS) this summer.

  6. ecotel Announces Partnership With RingCentral To Enable Businesses Across Germany To Work From Anywhere 3/24/2021

    ecotel communication ag, a leading provider of IT and telecommunication solutions for business customers in Germany and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced a close partnership whereby RingCentral will be the lead Unified Communications as a Service (UCaaS) offer for customers of all sizes transitioning to the cloud.

  7. LeadingReach Launches Healthcare’s First Fully Integrated CRM For Physician Liaisons And Marketing Teams 3/23/2021

    LeadingReach, the nation’s largest healthcare communication network, has announced the launch of its newest product, OutReach CRM, the first CRM built exclusively for healthcare designed to empower marketing teams and physician liaisons to build more meaningful relationships, improve office-to-office communication and boost referral volume.

  8. AVOXI Integrates ZenDesk, HubSpot, FreshDesk And ServiceNow Into Its Cloud Communications Platform 3/19/2021

    AVOXI, a global Communications Platform as a Service (CPaaS), expands its portfolio of integrated CRMs, to meet increasing enterprise customer need for transparent and automated presentation of customer conversations.

  9. Alorica And Talkdesk Announce Strategic Partnership To Deploy Next Generation Of Customer Experience 3/17/2021

    Alorica, a global leader in customer experience (CX) solutions, and Talkdesk, Inc., the leading cloud contact center for innovative enterprises, today announced a strategic partnership to deliver turnkey CX solutions. The partnership brings together Talkdesk’s cloud-based contact center platform with Alorica’s award-winning operational execution and best-in-class workforce, providing clients with a complete solution to build customer satisfaction, loyalty and long-term value through a scalable, cost-efficient and secure implementation.

  10. NICE Powers Agile Customer And Employee Experience Excellence For BT 3/17/2021

    NICE today announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. One of the world’s leading communications services companies, BT currently uses several solutions in the NICE portfolio, including RPA and WFO, and is standardizing on NICE for customer service across its consumer and enterprise lines of business.