Current Headlines
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Chorus.ai Expands Momentum Suite, Giving Revenue Leaders An In Depth View Of Deal Pipeline
6/29/2021
Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, today announced Momentum Pipeline, an extension of the Momentum Suite, which offers a holistic view of deal pipeline in real-time.
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Switchboard & Boostr Join Forces To Offer Publishers Industry’s First Integrated Solution For CRM+OMS+Data Ops
6/29/2021
Boostr, the leading omnichannel CRM and Order Management platform designed for media and advertising companies, and Switchboard, the leading revenue and data automation platform for media companies, today announced a new partnership.
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Kinan To Enhance Customer Experience With Yardi Technology
6/28/2021
Kinan, a leading developer and manager of real estate in Saudi Arabia, has selected Yardi® technology to streamline and digitise its commercial operations and provide a better customer experience.
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Vonage Contact Center For Salesforce Service Cloud Voice Now Available On Salesforce AppExchange
6/28/2021
Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has launched Vonage Contact Center (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities - all within Service Cloud Voice, powered by Vonage.
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Avaya Announces Avaya OneCloud For Service Cloud On Salesforce Appexchange, The World's Leading Enterprise Cloud Marketplace
6/24/2021
Avaya, today launched Avaya OneCloud for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud to Salesforce Service Cloud, enabling powerful AI and voice benefits that offer more memorable customer service experiences.
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AWS And Salesforce Announce Expansive Partnership To Unify Developer Experiences And Launch New Intelligent Applications
6/23/2021
Amazon Web Services, Inc. (AWS), an Amazon.com Inc. company (NASDAQ: AMZN), and Salesforce (NYSE: CRM), today announced a significant expansion of their global strategic partnership that will make it easy for customers to use the full set of Salesforce and AWS capabilities together to quickly build and deploy powerful new business applications that accelerate digital transformation.
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LiveVox, A Leading Cloud-Based Contact Center Platform, To Become Publicly Traded Following Business Combination With Crescent Acquisition Corp
6/21/2021
LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, today announced that it completed its previously announced business combination with Crescent Acquisition Corp (“Crescent”) , a publicly traded special purpose acquisition company, on June 18, 2021.
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redk And Mindsay Partner To Deliver Seamless Customer Experience Automation
6/21/2021
redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. The partnership combines Mindsay’s intelligent automation platform with redk’s deep expertise in digital transformation, ensuring brands deliver the innovative, always-on service and experience their customers expect.
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Planet Home Lending Humanizes Marketing And Customer Engagement With Total Expert
6/17/2021
Planet Home Lending, a national mortgage lender and servicer, today announced implementation of Total Expert’s purpose-built CRM and customer engagement platform to increase loan officer productivity, transform marketing and engagement efforts, and improve customer experiences.
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AutoVitals And 360 Payments Team Up To Improve The Overall Customer Experience
6/17/2021
AutoVitals, the only complete digital Shop Success Solution for independent auto repair shops, today announced a partnership with 360 Payments, a San Jose-area credit card payment processing company with a national client roster.