Current Headlines

  1. Cisco Unveils Advanced AI-Powered Webex Contact Center Solutions And Industry Integrations 10/3/2025

    Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across the contact center.

  2. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  3. Alberta Energy Regulator To Implement 3CLogic's Voice AI And Contact Center Platform For ServiceNow IT Service Management 9/18/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of its ServiceNow-centric solution by Alberta Energy Regulator (AER).

  4. AudioCodes Expands Voice CPaaS Offering With AI Agents 9/17/2025

    AudioCodes (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced AI Agents, a new module for the company's Live Hub Voice CPaaS.

  5. TNS Launches Inbound Contact Center Voice Security Solutions To Protect Businesses From Rising Fraud Threats 9/16/2025

    Transaction Network Services (TNS), a telecom industry leader in call authentication and robocall mitigation, today launched TNS Enterprise Voice Security, a comprehensive suite of call authentication applications designed to protect enterprises from evolving contact center fraud tactics – including vishing, AI voice cloning, customer impersonation and IVR mining.

  6. Conduent Integrates AI Technologies To Modernize Government Payments, Combat Fraud And Improve Customer Experiences For Beneficiaries 9/16/2025

    Conduent Incorporated , a global technology-driven business solutions and services company, is embedding generative AI (GenAI) and other advanced AI technologies into its suite of solutions for state and federal agencies.

     

  7. TieTechnology Launches 'Jeannie' Business Grade Softphone System, Revolutionizing Crm-Integrated Voice Communication 9/16/2025

    TieTechnology, today announced the official launch of the Jeannie Business Grade Softphone System—a transformative phone solution designed to seamlessly integrate with dozens of CRM platforms and function with or without physical desk phones.

  8. Five9 Launches Five9 Fusion For ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences 9/16/2025

    Five9 , provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale.

  9. DriveCentric And AutomotiveMastermind Announce Strategic Partnership To Deliver The Industry's Most Advanced CRM & Data Integration 9/15/2025

    DriveCentric, the leading AI-powered CRM platform for automotive dealerships, today announced a strategic partnership with automotiveMastermind (Mastermind), the industry leader in predictive consumer insights and marketing intelligence.

  10. SoundHound AI Strengthens Its Leadership In Agentic AI With The Acquisition Of Interactions, A Pioneer In AI For Customer Service And Workflow Orchestration 9/9/2025

    SoundHound AI, Inc. , a global leader in voice and conversational AI, today announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration.