Current Headlines

  1. Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing 5/25/2023

    Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.

  2. Genesys Customers Reach New Heights On Genesys Cloud CX 5/24/2023

    Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform.

  3. HeartCore Signs Partnership Agreement With Toppan Inc. 5/24/2023

    HeartCore Enterprises, Inc. (Nasdaq: HTCR) (“HeartCore” or “the Company”), a leading software development company offering Customer Experience Management Platform (“CXM Platform”) and Digital Transformation (“DX”), has signed a partnership agreement with Toppan Inc. (“Toppan”) effective May 22, 2023.

  4. ChatGPT Enhances The B2B Customer Experience Delivered By Esker’s Customer Service Solution Suite 5/23/2023

    Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that its Customer Service solution suite is getting a helping hand from ChatGPT, a natural language processing (NLP) tool included in Esker Synergy AI technology.

  5. Simplr Announces Capabilities To Automate Customer Service Phone Inquiries 5/23/2023

    Simplr, a bot-first CX outsourcing solution that offers automation and human agents, today announced new Voice-to-Digital capabilities, enabling clients to quickly shift customer inquiries from expensive phone channels to cheaper, optimized digital support channels.

  6. DealerBuilt Expands Suite Of Solutions With Oplogic CRM Acquisition 5/22/2023

    DealerBuilt, a leading provider of dealer management system (DMS) software, acquires Oplogic, a comprehensive CRM solution provider for dealerships.

  7. Tempo Automation Enhances Customer Experience With Advanced Customer Portal Trials 5/22/2023

    Tempo Automation Holdings, Inc. (“Tempo Automation” or “Tempo”, NASDAQ: TMPO), a leading software-accelerated electronics manufacturer, announces the initiation of customer trials for its upgraded customer portal.

  8. ActiveCampaign Introduces Content Generation Powered By AI 5/16/2023

    ActiveCampaign, the leader in marketing automation, email marketing, and CRM, is investing in AI by launching tools that generate content for marketing messaging and sales outreach, while empowering businesses to create and iterate on the best marketing strategies.

  9. Outreach Announces New Integration With HubSpot 5/10/2023

    Outreach, the leading sales execution platform helping revenue organizations create and close more pipeline, today announced that customers can now seamlessly integrate data with the HubSpot CRM platform.

  10. Space Auto Launches Game-Changing New CRM Software With AI Responses For Auto Dealerships 5/10/2023

    Space Auto, the new integrated software and marketing solution for car dealerships, announces the launch of the first-ever centralized CRM technology for retail automotive that tracks the entire customer journey from first click to close, and uses AI-generated responses to create personalized interactions for car shoppers.