Current Headlines
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Clearcover Launches Generative AI Insurance Tool To Expedite Claims Processing And Improve Customer Experience
4/8/2024
Clearcover, a next-generation car insurance company, announces the launch of its revolutionary generative AI solution that further digitizes statement collection, significantly streamlining the insurance claims process and customer experience.
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Merkle Launches Global Messaging Solution
4/8/2024
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of Intelligent Messaging, its end-to-end messaging solution, to create unified brand experiences across touchpoints and channels by blending AI assistance and human interaction.
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Veeva Vault CRM Now Available For All New Customers
4/1/2024
Veeva Systems (NYSE: VEEV) today announced that multiple early adopters are live on Vault CRM, which is now the go-forward solution for all new customers
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Intradiem And CommunityWFM Announce Strategic Partnership To Deliver Exceptional Agent And Customer Experiences
3/26/2024
Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership.
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Talkdesk Announces A Deepening Partnership With Verint To Help Contact Centers Increase Customer Experience Automation And Better Manage Workforce Needs With Artificial Intelligence
3/25/2024
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced today at Enterprise Connect 2024 an expanded partnership with Verint to provide automated workforce management (WFM) to contact centers with a new Verint Workforce Management for Talkdesk offering.
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Centric Selects Prodapt To Accelerate Customer Acquisition & Transform Customer Experience
3/20/2024
Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience.
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net+ Partners With Plume To Provide Premier Business Solutions And Seamless Customer Experience To SMBs In Switzerland
3/20/2024
net+, the number one service provider in western Switzerland, has launched a new small business service: "WIFIBusiness" by net+ powered by Plume WorkPass®.
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Verint TimeFlex Bot Leverages AI To Revolutionize Contact Center Agent Scheduling
3/19/2024
Verint The Customer Engagement Company, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.
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Las Vegas Valley Water District Selects Talkdesk To Modernize Customer Contact Center And Enhance Customer Experience
3/13/2024
Talkdesk, Inc ., a global AI-powered contact center leader for enterprises of all sizes, today announced that the Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, has chosen Talkdesk to modernize and enhance its customer experience (CX).
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LivePerson And Infinity Partner To Help Brands Better Personalize Digital Experiences Through The Power Of Conversational Intelligence
3/13/2024
LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, today announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence.