Current Headlines

  1. Quorum Announces New Sales CRM Mobile App 1/19/2023

    Quorum Information Technologies Inc. (TSX-V: QIS) (“Quorum” or the “Company”), a North American SaaS Software and Services company providing essential enterprise solutions that automotive dealerships and Original Equipment Manufacturers (“OEMs”) rely on for their operations, is pleased to announce the release of its new mobile Sales Customer Relationship Management (“CRM”) application.

  2. NICE Digitally Transforms Performance And Customer Experience Through AI-Driven Employee Engagement Solutions For A Leading European BPO 1/19/2023

    NICE today announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model.

  3. xTuple Announces General Availability Of xT Sales Cloud CRM For Manufacturers 1/18/2023

    xTuple, a CAI Software company, today announced general availability of xT Sales, the first cloud-based CRM solution designed for manufacturing and distributors that want to empower their sales team, increase sales, and improve customer service.

  4. NEC And T-Metrics Combine Industry-Leading Technologies To Provide A Robust And Highly Responsive On-Premises Contact Center Solution 1/18/2023

    NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications and networking solutions, and T-Metrics, Inc., a provider of next-generation omnichannel contact center systems, today announced a strategic go-to-market alliance that provides organizations maximum control over their ability to deliver seamless contact center experiences across multiple touchpoints within an on-premises business model.

  5. Apple Federal Credit Union Chooses Talkdesk Contact Center Solution 1/18/2023

    Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, is helping Virginia-based financial cooperative Apple Federal Credit Union deliver more personalized, caring, and friendly service using the Talkdesk Financial Services Experience Cloud for Banking, a unique customer experience platform purpose-built for industry-specific needs.

  6. Yobi, The Customer Communication App Connecting Multiple Channels, Announces Advanced New AI Features For A Supercharged Experience 1/18/2023

    Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced two new AI-powered features today. Yobi Translator and Call Sentiment Analysis will significantly help businesses supercharge their communications.

  7. Cognigy Launches Generative AI Solution For Enterprise Contact Centers 1/17/2023

    Cognigy, a market leader in Conversational AI, today announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large Language Models (LLMs) like OpenAI’s GPT-3, to augment Conversational AI deployments.

  8. REsides Sets New Standard With Launch Of Agent-Centric MLS Portal Driven By Innovation & CRM Integration 1/11/2023

    REsides, the first and only MLS to launch a revolutionary new equity-ownership model for its members, announced today the launch of its new Integrated Agent-Centric MLS portal.

  9. Broadvoice Launches GoContact Cloud Contact Center Solution In North America 1/11/2023

    Broadvoice®, a provider of hosted voice, unified communications (UCaaS), omnichannel contact center (CCaaS) and SIP trunking services for small and midmarket businesses, announced the anticipated launch of the GoContact omnichannel cloud contact center solution for business customers in North America.

  10. TTEC Digital Announces Strategic CX Partnership With Google Cloud 1/11/2023

    TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the expansion of its partnership with Google Cloud that will allow customers to use Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels.