Current Headlines

  1. Encore Data Products Announces Expansion Of Sales Team To Boost Customer Engagement And Service 12/26/2024

    Lafayette, Colorado Encore Data Products has announced an expansion of its sales team, aiming to strengthen customer relationships and provide more personalized service. As a respected supplier of audio and technology products to schools, libraries, and businesses, Encore Data Products is enhancing its customer engagement with this strategic move.

  2. Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) 12/18/2024

    Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions.

  3. Wyze Labs Expands AI Capabilities With LiveX AI, Achieving Industry-Leading Customer Service Excellence 12/17/2024

    Wyze Labs, a leader in innovative smart home technology, continues to achieve groundbreaking results through its partnership with LiveX AI, an innovator in advanced multimodal AI Agents for web, phone, and app. Over the past three months, Wyze has realized seven-figure savings while revolutionizing its self-service capabilities.

  4. 360 Broadband And GOCare Collaborate To Deliver Exceptional Digital Customer Experiences 12/17/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas.

  5. Wix Releases AI Feature For Businesses To Engage With Their Customers Online 12/11/2024

    Wix.com Ltd. the leading SaaS website builder platform globally1, today announced the launch of the AI Site-Chat - designed to serve as a virtual agent for customers.

  6. Lyte Fiber Chooses GOCare And Dialpad To Transform Customer Experience 12/11/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare's and Dialpad's integrated digital experience and UCaaS platforms to elevate its customer experience strategy.

  7. Descope And 8x8 Partner To Boost Security And Efficiency In Customer Experience 12/11/2024

    8x8, Inc., the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with Descope.

  8. Cyara Unveils Innovative GenAI Solutions To Drive Excellence In Customer Experience 12/10/2024

    Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced the launch of DART AI, its new AI framework focusing on purposeful innovation and customer value, along with Cyara AI Trust, a suite of testing modules, specifically designed to enable organizations optimize bot development, avoid unnecessary LLM (large-language models)-related risks, and deploy reliable bots with confidence.

  9. Tacton Announces New CPQ Service Sales Solution To Maximize Lifetime Customer Value For Manufacturers 12/10/2024

    Tacton, a global leader in Configure, Price, Quote (CPQ) software, has launched its innovative Service Sales Solution, to empower manufacturers to manage and sell both products and aftermarket services, deepening customer engagement across the equipment lifecycle.

  10. Wealthbox Selected By Steward Partners For Enterprise CRM 12/10/2024

    Wealthbox, the highest-rated CRM software for financial advisors, today announces a new enterprise CRM agreement with Steward Partners, an independent wealth management firm managing over $38 billion in assets.