Five9, Inc., the leading provider of the intelligent cloud contact center, today announced the company’s software is being utilized with coronavirus (COVID-19) informational hotlines to handle incoming calls across the United States.
RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions and AT&T today announced that AT&T Office@Hand powered by RingCentral now provides enhanced HD video capabilities through new RingCentral Video technology.
NICE inContact, a NICE business, andthe leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video Communications, Inc., a leader in video-first unified communications.
Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced today that the Los Angeles County Department of Health Services – the second largest healthcare municipality in the U.S. – has greatly expanded its usage of Intermedia Contact Center as part of a concerted effort to deliver timely and efficient patient communications during the COVID-19 pandemic, and beyond.
Organizations and individuals have many new challenges to cope with due to COVID-19. Company-wide remote work and high volumes of service inquiries and tickets require quick solutions to enable business continuity and consistent, quality service.
ActiveCampaign, the leader in Customer Experience Automation (CXA), today announced its expanded sales functionality, which includes custom and pre-built sales automations, a built-in CRM, and native integrations like Google Sheets and Slack.
Call centers that are under intense pressure due to the COVID-19 pandemic will benefit from the just released AI Voice Responder from Replicant.ai, a leading-edge provider of artificial intelligence-enabled voice technologies.