Current Headlines
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PBCS And Bright Pattern Forge Strategic Partnership To Deliver Enhanced Omnichannel Communication Solutions
9/3/2023
PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities.
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Cognigy Unveils Its Knowledge AI Solution For Enterprise Customer Service
8/29/2023
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy today announced the launch of Cognigy Knowledge AI.
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NovelVox Launches NV Desk, A New Case Management For Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice & Dialpad Contact Centers
8/22/2023
Disjointed applications or systems often force customer service representatives to toggle between multiple screens while handling customers' requests.
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La-Z-Boy Selects InMoment To Integrate Its Omnichannel Customer Experience Insights To Drive Customer Loyalty And Satisfaction
8/22/2023
InMoment, the leading provider of Experience Improvement (XI) solutions, announced today that La-Z-Boy has selected InMoment’s omnichannel listening XI Platform as they continue to honor the past and embrace the future by bringing meaningful products and quality experiences to a new generation of customers.
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ABC Evo Unveils Cutting-Edge CRM And Business Intelligence Solutions To Enhance Its Club Management Software
8/16/2023
ABC Evo, the leading provided club management solutions in LATAM, proudly announced the launch of integrated CRM and Business Intelligence solutions at IHRSA Brazil.
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RingLogix And Mondago Announce Partnership Enabling Voice, Contact Center Integration With Leading CRM Providers
8/16/2023
RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.
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CommunityWFM Enhances Contact Center Workforce Management With Multilingual, Security, And New Automation Capabilities
8/16/2023
CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings.
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Cubix Asset Management Unveils New Call Center And AI Chatbot To Enhance Customer Experience
8/11/2023
Cubix Asset Management, a premier self-storage operator in Northern and Central California, is revolutionizing the tenant experience with the launch of Swivl's AI-powered chatbot and CallPotential's call center service.
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TTEC Announces New AI Readiness Assessment To Help Brands Prioritize AI In Customer Experience
8/10/2023
TTEC Holdings, Inc., (NASDAQ: TTEC) a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced the availability of its new AI Readiness Assessment.
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SkyCreek Launches Advanced Enterprise Communications Platform
8/8/2023
SkyCreek Corp., a leading provider of enterprise customer communication products, announces the launch of its landmark SkyCreek Enterprise Communications Platform (ECP).