Current Headlines

  1. Sitel Group® innso Technology Now Available In The UK 9/24/2020

    Sitel Group® , a global leader in complete customer experience (CX) products and solutions, today announced that Sitel Group is now a provider of cloud software for the G-Cloud framework in the UK digital marketplace through its innso technology.

  2. ActiveCampaign Expands Payments Functionality Via Direct Integrations With Leading Payment Processors, Stripe And PayPal 9/24/2020

    ActiveCampaign, the leader in Customer Experience Automation (CXA), announced today the launch of native integrations with payment processing leaders Stripe and PayPal.

  3. Salesforce Announces Digital 360--Transforming Customer Engagement For The All-Digital, Work From Anywhere World 9/23/2020

    Salesforce (NYSE: CRM), the global leader in CRM, today announced Digital 360, bringing together key components and new innovations in the Salesforce Customer 360 platform to help digital leaders transform their customer engagement and accelerate growth in the all-digital, work-from-anywhere world.

  4. WhatsApp Integration From Movius Creates The First Truly Compliant Mobile Unified Communication Solution 9/22/2020

    Movius, the leading global provider of mobile unified communication software, is now enabling enterprises to securely and compliantly communicate with clients on their preferred mobile messaging channel.

  5. Benchmark Email Launches BenchmarkONE K12 Edition CRM For School Communicators 9/22/2020

    Following the September 2019 merger between Benchmark Email and then Hatchbuck (now, BenchmarkONE), the company has emerged as a global customer relationship management (CRM) and email marketing automation technology leader serving over 500,000 users worldwide.

  6. HubSpot Launches New Features At INBOUND 2020 To Help Businesses Thrive In The New Normal 9/22/2020

    HubSpot, a leading growth platform, today introduced new features and updates to help businesses meet the challenges brought on by the COVID-19 crisis and seize new opportunities in the post-pandemic world.

  7. Medis Selects Veeva CRM To Deliver Personalized Experiences To Healthcare Professionals 9/21/2020

    Veeva Systems today announced that Medis has switched to multichannel Veeva CRM in 15 countries across Central and Eastern Europe to advance its commercial strategy and drive more efficient and effective interactions with healthcare professionals (HCPs).

  8. MetaCX Announces Major Product Advancements To Digitally Transform The B2B Customer Experience 9/21/2020

    MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle, today announced a major product release that brings together a powerful collection of capabilities for managing B2B customer relationships at scale.

  9. 8x8 Accelerates Contact Centre Deployment For Sefton Council In Just Ten Days To Transform Citizen Services 9/21/2020

    8x8, Inc., a leading integrated cloud communications platform, today announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed 8x8 Contact Centre in just ten days to transform citizen service in the face of the global health crisis.

  10. Shaw Business Launches SmartTarget To Help Business Owners Build Customer Relationships And Increase In-Store Traffic 9/21/2020

    Shaw Communications Inc. today announced the launch of SmartTarget for Shaw Business customers — an all-in-one digital marketing and advanced insights solution that leverages the combined power of Shaw’s SmartWiFi service and new technology to give business owners a deeper understanding of who their customers are, what they want, and the ability to easily take action to drive traffic to their brick-and-mortar locations, boost revenue and create repeat customers.