Current Headlines

  1. Michigan Construction Consulting Firm Intentio Innovations Upgrades To Unanet CRM 8/23/2024

    Intentio Innovations, a construction consulting firm specializing in the BIM (Building Information Modeling) process, has selected Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering, and construction (AEC) industry, as its CRM platform.

  2. Glance Announces Guided CX™ Integration With Five9 To Deliver Smart, Human Customer Experiences 8/22/2024

    Glance, a leader in Guided CX™ solutions, today announced its partnership with Five9, the intelligent CX platform provider.

  3. ASAPP AI Solutions For The Contact Center Now Available On Genesys AppFoundry 8/21/2024

    ASAPP, a research-focused artificial intelligence cloud provider, has made its contact center AI software available on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

  4. Steer And AutoOps Merge To Revolutionize Customer Experience For Auto Shop Owners 8/20/2024

    Steer, the industry-leading CRM solution for automotive shops, today announced its merger with AutoOps, a leading provider of intelligent scheduling software for auto repair shops.

  5. GoTo Elevates Businesses' Customer Experience With 40+ New GoTo Connect Features To Streamline And Simplify Customer Communications 8/20/2024

    GoTo, the company making IT management, support, and business communications easy, today announced more than 40 product enhancements to the GoTo Connect portfolio.

  6. Summit Fleet Moves Up A Gear With 8x8, Accelerating The Customer And Employee Experience 8/15/2024

    8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, today announced that Summit Fleet has deployed the 8x8 cloud contact center and unified communications platform, along with 8x8 Voice for Microsoft Teams, to support its hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.

  7. HGS Agent X Experiences Triple Growth For Active Users And Clients, Revolutionizing Contact Center Operations 8/8/2024

    Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leader in technology-led customer experience (CX), today announced the tripling of growth for active users and clients for HGS Agent X, a first-of-its-kind holistic contact center accelerator that incorporates artificial intelligence (AI) for intelligent experience management, making it the cornerstone for top-tier contact center operations.

  8. LivePerson And Sycurio Partner To Bring Frictionless, Secure Payments To Digital Customer Conversations 8/7/2024

    LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Sycurio™, the leading provider of seamless and secure digital payment experiences for contact centers, today announced a new partnership empowering enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.

  9. Lofty Acquires Real Estate CRM Solution Firepoint 8/7/2024

    Award-winning real estate technology innovator Lofty today announced it has acquired Firepoint, a real estate CRM solution designed by top team leaders and agents.

  10. Community Bank's Wealth Management Division Selects Wealthbox For Enterprise CRM 8/6/2024

    Wealthbox, the highest-rated CRM software for financial advisors, today announces a new enterprise CRM agreement with Community Bank, N.A., a diversified financial services company based in DeWitt, NY.