Current Headlines

  1. Exceptional Customer Experiences Through Duo World's Smoothflow & Facetone

    Duo World Inc. (OTCQB: DUUO) now offers an enhanced customer satisfaction experience. Companies can use DUO’s recently launched software applications Smoothflow and Facetone to help their customer service teams provide a platinum-level customer service experience

  2. Admissions Team Helps Create First CRM For Substance Use And Mental Health Industry

    Until now, the substance use and mental health industry has not had a Custom Relationship Management (CRM) tool designed for the industry, leaving the industry without the features it needs to provide better care.

  3. IBM Services Signs Agreement With Lenovo Data Center Group To Increase Customer Care With Cognitive And Blockchain Solutions

    IBM (NYSE: IBM) today announced that it will support the customer experience of Lenovo's Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide.

  4. Northfield Bank Selects Sagent For Contact Center Support

    Sagent recently announced its white-labeled service Contact Center Support has been selected by Northfield Bank, a full-service New York/New Jersey metropolitan area bank with $4.4B in assets and 40 branch locations, to strengthen customer service support.

  5. Freshworks Enriches Freddy, Its AI-powered Omnibot, With Predictive Engagement, Enabling Proactive Outreach And Support To Win And Keep Customers-For-Life

    Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities.

  6. Automotive Dealers Shift To Cloud-Based CRM Solutions To Meet Customer Expectations

    As automotive retail adapts to changing customer expectations, dealers are shifting from a product-driven to a customer-centric business culture.

  7. PCM Partners With RingCentral To Bring Cloud Communications Solutions To Enterprises

    PCM, Inc., a leading technology solutions provider, announced a partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, to bring cloud communications solutions to enterprises across North America and the UK.

  8. NICE inContact CXone Spring 2019 Release Adds End-To-End Artificial Intelligence (AI) Capabilities

    NICE inContact, a NICE business,recently announced the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact center for smarter customer and agent engagement, plus enhanced depth and breadth of CRM integrations.

  9. Afiniti Commended By Frost & Sullivan For Its Vision Of Using AI To Strategically Match Customers With Service Agents In Contact Centers

    Based on its recent analysis of the global AI-powered customer routing solutions for the contact center market, Frost & Sullivan recognizes Afiniti with the 2019 Global Visionary Innovation Leadership Award.

  10. Boost Call Center Performance With Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics

    netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution platform.