WorkWise, a leading ERP and CRM developer, announced a new release of its CRM application, OnContact CRM 10.4. The latest release builds upon its predecessor, OnContact CRM 10.3, and features Gmail integration, Google’s premier email service. With Gmail integration, users can connect their preferred email client to their CRM database in order to manage all emails in one place, without switching between applications
Cameo Solutions, a wholly owned subsidiary of Cameo Global, has been chosen to lead the implementation of Nuance’s market leading AI-powered Conversational IVR for one of the nation’s largest Healthcare Insurance Providers
transcosmos inc. is delighted to announce that the company has developed next-gen contact center services powered by “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS)
To assist customers during the transition, the group has opened a customer service center as well as a new line of communication between customers and representatives
Studio98, a digital marketing firm specializing in medium-sized to large companies, continues to prove analytics can be used to increase a business’s conversion rates
RiverStar, a contact center software and custom applications solution provider, today announced the release and general availability of its QueView software application
UJET, Inc., the company that’s reimagining customer support with mobile-friendly, multi-channel solutions, recently announced the immediate availability of in-call texting and multimedia sharing over interactive voice response (IVR)
ReferralMD, the leader in healthcare referral management and patient access solutions, today announced the release of its text and email patient engagement platform
UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY
The largest energy supplier on the Belgian market, ENGIE, a subsidiary of global energy leader ENGIE Group, is pleased to announce that its 2 million retail customers can now contact their energy company via WhatsApp
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