Current Headlines

  1. Binary Fountain Launches New Customer Experience And Engagement Features To Further Enhance Its Customer Experience Management Platform
    9/9/2019

    Binary Fountain, a leading provider of customer experience (CX) and online reputation management platform for enterprises, healthcare organizations and small and medium-sized businesses, today announced the launch of new customer experience and engagement tools to its CX management platform.

  2. VinSolutions Hosts Annual VinWorx User Summit For Auto Dealers
    9/3/2019

    VinSolutions will host its annual VinWorx user summit from Oct. 7 through Oct. 9, where automotive industry insiders will convene and discuss how to discover superpowered success with new CRM skills and industry insights.

  3. City Of Barrie Automates Customer Service Operations With Verint Solutions And Expands Digital Services
    8/28/2019

    Verint® Systems Inc., The Customer Engagement Company, recently announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction.

  4. DealSignal Introduces CRM Data Health For Salesforce To Help B2B Marketing & Sales Teams Tackle The Pervasive Challenge Of CRM Data Decay
    8/28/2019

    DealSignal, the leading on-demand B2B marketing data provider, today announced a new CRM Data Health™ module designed to help marketing and sales teams continuously refresh, enrich and reverify the leads, contacts and accounts in their Salesforce CRM with complete, accurate and GDPR-compliant data.

  5. Propertybase Launches Transaction Intelligence Platform
    8/28/2019

    Following the successful launch of its new, unified brand and an accelerated year of software acquisitions, including lead generation platform BoldLeads and transaction management system BackAgent, Propertybase announces the release of its next-generation brokerage operating system.

  6. AI-powered Conversational Analytics Platform, Scoop To Help Brands Glean Unique Insights From All Customer Conversations Across Voice, Video, And Text
    8/28/2019

    In a recent development that highlights how rep-customer interactions can be leveraged to gain market intelligence, Scoop, a Netcore incubated startup, has developed an AI-powered conversational analytics platform designed to help Inside Sales teams to maximize sales conversion optimization.

  7. Startek Unifies Global Brand
    8/27/2019

    Startek, Inc. (NYSE: SRT), a global provider of customer experience management solutions, is rebranding Aegis, which it acquired in July 2018, and the combined entity will go to market under the global Startek brand.

  8. VvAA Groep B.V To Transform Service Experience And Performance With Vonage's NewVoiceMedia Solution
    8/20/2019

    Vonage (NYSE: VG), a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact center solution to boost its members' customer experience.

  9. ReadyCloud CRM Rebrands To The ReadyCloud Suite, A CRM, Point-Of-Sale, Email Marketing, Shipping & Returns Solution Built For Ecommerce
    8/15/2019

    ReadyCloud CRM (https://www.ReadyCloud.com)—an ecommerce suite built for consumer retention and growth—has officially rebranded to the ReadyCloud Suite in a move to showcase enterprise-level features for CRM, email marketing, point of sale, shipping, and returns.

  10. The CX Blockchain Institute Simplifies Blockchain-Driven Care
    8/12/2019

    The CX Blockchain Institute, the worldwide authority dedicated to fulfilling blockchain in the customer care industry, today announced the availability of its flagship Enhanced CX with Blockchain solution.