Current Headlines

  1. Salesforce Adds New Conversation Channels To Salesforce Essentials, Giving Small Businesses Personalized Ways To Interact With Customers

    Salesforce [NYSE: CRM], the global leader in CRM, today delivered new conversation channels in Salesforce Essentials, the all-in-one CRM solution built specifically for small businesses.

  2. NICE inContact Announces New Outcome-Oriented Innovations For Customer Services

    NICE inContact, a NICE (Nasdaq: NICE) business,recently announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers.

  3. Aegon Life Boosts Website Conversions With Lemnisk's Customer Data Platform

    Aegon Life Insurance, pioneer of digital insurance in India, increased its website conversions with Lemnisk's Customer Data Platform (CDP).

  4. Intelliverse Launches Free IntelliSales CRM

    Intelliverse, a global leader in Sales Acceleration solutions, has launched IntelliSales CRM recently. IntelliSales CRM is an intelligent sales CRM which is free for unlimited users and includes unlimited support.

  5. PanTerra Enhances Streams Offering With Enterprise Integration With Leading Cloud CRM Zoho

    PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, today announced expanded integration with popular cloud CRM vendor Zoho.

  6. OpenMethods Announced New Feature Set That Creates A Step Function Improvement In Interaction Integration For Contact Centers

    OpenMethods, a leader in omnichannel and CTI integration solutions, recently announced new features to their next generation Interaction Integration Cloud to deepen cloud-based Oracle CRM integrations with leading communications infrastructure to provide real-time, relevant contextual information to contact center agents.

  7. UJET Unveils Enhancements To Customer Support Platform That Expand Fit And Flexibility Within The Contact Center Ecosystem

    UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, recently, at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform.

  8. Talkdesk Launches Talkdesk Boost To Accelerate Digital Transformation

    Talkdesk, the cloud contact center for innovative enterprises, recently at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience.

  9. Tokio Marine & Nichido Selects Salesforce To Exceed Customer Expectations At Every Touchpoint

    Salesforce (NYSE: CRM), the global leader in CRM, today announced that Tokio Marine & Nichido Fire Insurance Co., Ltd.—one of the largest property and casualty insurance providers in Japan—selected Salesforce to unify every customer touchpoint across its corporate and sales, call centers, insurance agencies and marketing divisions onto a single CRM platform.

  10. Equisoft Acquires Grendel Recognized For Its Premier Wealth Management CRM Platform

     Global business-driven solution provider Equisoft is pleased to announce the acquisition of Grendel, a privately-owned US-based company offering an industry leading customer relationship management system (CRM) purpose-built for the wealth management industry.