Current Headlines

  1. Counter Culture Coffee Adopts Medallia's Experience Management Solution To Improve Customer Loyalty
    3/13/2019

    Medallia, Inc. (www.medallia.com), the global Experience Management leader, announced today that Counter Culture Coffee adopted the Medallia Experience Cloud™ to better understand customer needs and connect with its customers beyond the online buying experience.

  2. NNIT Selects Cherwell Software To Increase Efficiency And Improve The Customer Experience
    2/28/2019

    Cherwell Software, LLC (‘Cherwell’), a global leader in service management, has announced that NNIT A/S, a leading provider of IT services and consultancy, has selected the Cherwell IT Service Management (ITSM) platform to improve customer experience

  3. Toco Warranty Launches Live Chat And Referral Program With New Online Customer Portal
    2/28/2019

    Consumers seeking service have high expectations – they don't want to wait more than 45 seconds on hold and 60% prefer that companies offer an online chat

  4. Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents And Bots
    2/26/2019

    HelpSocial, the #1 platform for integrating and automating digital in the contact center, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact center platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents

  5. ISG To Host First-Ever ISG Customer And User Experience Summit
    2/26/2019

    Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host the first-ever ISG Customer and User Experience Summit, April 17-18, at the San Francisco Marriott Union Square

  6. Therap's Scheduling/Electronic Visit Verification (EVV) Module Features Interactive Voice Response (IVR)
    2/25/2019

    Therap announces a new Interactive Voice Response (IVR) feature now available within its Scheduling/Electronic Visit Verification (EVV) module for authenticating services provided in the community

  7. NovelVox Launches Credit Union Unity For Contact Centers To Boost Member Experience
    2/21/2019

    NovelVox, a market leader in providing innovative and bespoke agent desktops, announces the launch of its new series of Credit Union Unity products. These products have been designed keeping in mind the specific integration and workflow optimization needs of credit union contact centers

  8. Bosch Enables Emergency Call Outside The Car
    2/21/2019

    Bosch Service Solutions, the leading solution provider for mobility services, is expanding its eCall service beyond the car. Thanks to a new app users can trigger an automatically generated emergency call outside of a car, for example from a bicycle, electric scooter, motorcycle or bus

  9. SugarCRM Elite Partner Faye Business Systems Group Adds New Features To Industry-Leading Sugar Messaging Application
    2/20/2019

    Faye Business Systems Group is a technology consulting and software company that helps companies grow by working with them to implement, customize and integrate innovative and effective financial and business systems

  10. CRM Powered By Ethereum Blockchain Launches Beta
    2/19/2019

    Cogmento CRM, a customer relationship management software on the Cloud provider launches today with an Open Beta. Anyone can sign up and try CRM software enabled with blockchain technology