Current Headlines

  1. DAMAC Group Works With Cognizant As Strategic Partner To Transform IT Operations And Elevate Customer Experience 2/10/2026
  2. ANZ Launches Agentic AI-Powered CRM To Transform Business Banking 2/5/2026

    ANZ is investing in its business banking experience by deploying Salesforce's Agentforce 360 platform within its new Customer Relationship Management (CRM) tool, the first bank in the APAC region to deploy this technology at scale.

  3. Wheels Up Introduces A Seamless, Concierge-Level Customer Engagement Model Under A Single Brand 1/27/2026

    Wheels Up Experience Inc. (NYSE: UP), a leading provider of on-demand private aviation, today launched a seamless, concierge-level customer engagement model that will deliver individualized, portfolio-wide travel solutions for any trip, from anywhere, to any destination in the world.

  4. Wipfli Partners With Creatio To Simplify CRM Automation 1/22/2026

    Wipfli, an accounting and advisory firm, announces a new partnership with Creatio, bringing a fresh approach to CRM and workflow automation for middle-market organizations.

  5. ZRS Management Selects Funnel As Enterprise CRM And Agentic AI Platform Across 110,000-Unit Portfolio 1/22/2026

    Funnel, the proven agentic AI CRM platform, today announced its newest client, ZRS Management, the 13th-largest manager on the NMHC Top 50 list.

  6. Fullpath Launches Automotive's First Agentic CRM, Completing A Comprehensive AI Ecosystem For Car Dealers 1/22/2026

    Fullpath today announced the launch of the Agentic CRM, a category-defining automotive sales ecosystem built on the foundation of Fullpath's Customer Data Platform (CDP).

  7. SoundHound AI Partners With Leading Technology Advisory Firm, Bridgepointe Technologies To Expand Enterprise AI Adoption 1/21/2026

    SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced that it is partnering with leading national tech advisory and consulting firm, Bridgepointe Technologies, to bring its transformative enterprise AI solutions to Bridgepointe’s vast customer base.

  8. eGain Announces AI Agent For Cisco Webex Contact Center To Deliver AI-Powered Knowledge At The Point Of Service 1/21/2026

    eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge solutions for customer engagement, today announced the release of eGain AI Agent for Cisco Webex Contact Center that enables agentic guidance powered by trusted knowledge within the Webex agent desktop.

  9. Vonage Elevates Customer Engagement With Launch Of Omnichannel Conversations For Agentforce Marketing 1/14/2026

    Vonage, a part of Ericsson (NASDAQ: ERIC), today announced the launch of Vonage Conversations for Agentforce Marketing (formerly Marketing Cloud).

  10. Plume Acquires Sweepr To Deliver AI-Orchestrated Customer Experience Platform To ISPs Globally 1/12/2026

    Plume Design, Inc. ("Plume"), the leader in intelligent services for ISPs serving connected homes and small businesses, today announced the acquisition of Sweepr, an AI-powered customer-care orchestration platform built for service providers.