Current Headlines

  1. Acqueon Expands Its Conversational Engagement Suite For Amazon Connect

    Acqueon, a leading AI-based conversational engagement software company, today introduced two new modules of its Conversational Engagement suite for Amazon Connect, Acqueon Desktop and Acqueon Analytics.

  2. Gainsight Taps inSided To Provide B2B Customer Success Community Platform

    inSided, the only customer success community platform built specifically for B2B software companies, announced recenty that it has formed a partnership with leading customer success platform Gainsight.

  3. WorkWise Announces Release Of OnContact CRM 10.6

    WorkWise, a leading ERP and CRM software application developer, announced the release of OnContact CRM 10.6.

  4. SmashFly And Altru Labs Announce Integration To Bring Employee-Generated Video Across The Talent Lifecycle

    SmashFly Technologies, the leader in enterprise recruitment CRM and talent marketing technology, announced a new integration with employee video platform, Altru Labs. Altru for SmashFly makes it seamless for talent acquisition teams to drag and drop their employee-generated video content into SmashFly’s career site, landing pages and CRM campaigns for engaging brand storytelling.

  5. SharpenDB Collects And Converts Customer Data From Multiple Systems, Channels Into Easy-To-Read Charts, Tables And Columns To Maximize The Agent And Customer Care Experience And Improve KPIs

    Sharpen Technologies, developers of the agent-first contact center platform, recently announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience.

  6. Specialized Gift Manufacturer Chooses Five9 To Deliver Exceptional Omnichannel Customer Service

    Five9, Inc., a leading provider of the intelligent cloud contact center, recently announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact center with the Five9 scalable, flexible and reliable cloud-based solution.

  7. New Software AG And Adobe Offering To Deliver Improved Customer Experience, Bolstering Sales And Marketing Campaigns

    Software AG recently launched a certified connector for Adobe’s Marketo Engage platform. This connector integrates a user’s SAP Service Cloud solution or SAP Sales Cloud solution implementation with Marketo Engage, establishing a direct connection between customer data and Adobe’s customer experience management (CXM) tools.

  8. NICE inContact CXone Empowers Omnichannel Experiences With New Native Salesforce Lightning User Interface

    NICE inContact, a NICE business, recently announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – defined as not starting over when switching channels.

  9. Signicat Expands Digital Identity Verification Offering To Cover 208 Countries

    Signicat, the Trusted Digital Identity company, recently announces new capabilities which expands the reach and reliability of its digital identity verification offering.

  10. InvestCloud Announces Immediate Availability Of Enhanced Investment Management CRM Solutions

    InvestCloud, a platform for the development of financial digital solutions, pre-integrated into the cloud with $2 trillion+ in assets, has released Open CRM, an enhanced customer relationship management system.